We ordered the following:
Electrolux Double Wall Oven
BlueStar Gas Cooktop
Viking Built-in Refrigerator
Ventahood Exhaust & Cover
Sales agent was professional, and easy to deal with. Provided a good price, and several small perks (free delivery, free knife block and set)
Exhaust cover was damaged upon receipt at Caplans, so it was delayed several weeks behind the rest of the appliances. Not a big deal.
Appliances were unboxed and set in place, packing material was removed. Delivery staff were very professional, efficient and courteous.
Major complaint: Viking Fridge was sold as a new customer special order, non-delivery. i.e. someone ordered it, but didn't want it. After receipt of the unit, it is very clearly a unit that has been disassembled to access the internals, for some reason or other. In other words, it is not "new" and there was some prior problem that needed to be fixed. The control console does not seat properly, and the upper shroud assembly is warped. It is not visible when installed, so it's not a huge problem, but it is notable that the product was misrepresented.
- Approximate cost of services:
- $13,000.00