Caplan Appliances

We are undergoing a kitchen reno and needed 3 new appliances (fridge, dishwasher and microwave/fan). We got quotes from Caplan's and Tasco. Tasco beat Caplans on the Miele dishwasher by $200; as we were buying 3 appliances we went back to Caplans and asked if they would match the price on the identical d/w, they said no, if Tasco's has a better price, then go buy it at Tasco's. So we did, I suggest you do the same. We made the mistake of buying the other 2 appliances at Caplan's. The fridge has an incemaker and filtered water tap. Our contractor installed the water line using the fittings provided with the fridge, the water comes out so slowly it takes several minutes to fill a single glass. Wondering what the issue was with our new fridge, I called our salesperson at Caplan's (ed- name removed) to see if she could shed some light on the problem. That was eight days ago and I have yet to hear back. So much for after sales service. A few months ago we bought an unrelated appliance at Sears, all I can say is even Sears beat the service at Caplan's hands down. Don't get suckered into the idea this "family business" provides superior service. Use them for comparison and move along, buy from somewhere else. Wish we had, maybe then our $3000 fridge would be working properly....