Went there for customer service. Salesman was nice and we purchased a few appliances that day. The delivery happened in a timely fashion but the work was not great. Dishwasher broke and they wouldn't replace it, even though they said they had one in stock. The customer service manager was very rude and unhelpful. She said new appliances would be for new customers only. They said they would order a part and it took weeks and then didn't work. After hassling Caplans for awhile they finally sent a repairman out and he said the appliance had clearly been dropped before it was installed and should never have been installed. After a few more weeks, they finally installed a new dishwasher. Caplans is supposed to be known for their customer service but we've heard that this has become typical of them these days and they aren't any better than most other suppliers and are worse than most of the best. We would recommend not using them.
- Approximate cost of services:
- $5,000.00