Sourced, sanded and finished floors
- Approximate cost of services:
- $3,000.00
Sourced, sanded and finished floors
Entire second floor and stairway refinish
Hardwood flooring and baseboard install
Removed old floors, levelled floors and installed new hardwood.
install hardwood in kitchen and sand and refinish in rest of house
Installation of bamboo floor in condo
Installation of bamboo flooring
main floor replacement of oak flooring and finishing
Our company installed, sand, and refinished your floor through a general contractor. We were instructed by your contractor to match the existing colour on the 2nd floor which already had a light stain colour. We did exactly that. The colour was approved by the contractor. The quality was approved by the contractor.
During this entire process, we met you - the homeowners – once but there was no indication of displease or disapproval of the colour on your part. Approximately 10 days after the work was completed, we received a phone call from the contractor requesting that the new floor colour must be matched to the wainscoting and not the colour on the existing 2nd floor, which we were originally instructed to do. Out of courtesy we went back to resand the floor. The stain given to us by your contractor was a Goudey stain, which is an extremely fast drying solvent based stain. The stain’s odour is awful and really strong to a point that you can get sick from just a half an hour of exposure to it. It is also a very difficult stain to work with due to its fast drying nature. We normally work with Duraseal, Minwax, and Torcan stains. Occasionally, we would work with Benjamin Moore or Pratt and Lambert stains. As it happened, the result did not meet your quality expections. We did offer to go back to redo the job again but were not given that opportunity.
We understand your frustrations throughout the process but it is not a fair to give such a scathing review. We have served thousands of delighted customers over the years and stand behind everything that we do. We sincerely regret that this has happened.
With regards to our membership status with NWFA, we have been their member since 2005. In 2011 a member of our office staff missed the renewal deadline and as a result our membership was temporarily suspended. They have since lifted the suspension and we are now in good standing with the association.