Canadian Choice

We received very poor service.

First, installers arrived late, and Canadian Choice initially tried to cancel installation (which had already been delayed several times) when the installer backed out.

Second, the installer left without cleaning the windows, and left an ugly sticky residue on the outside of the windows that we have not been able to clean off.

But most importantly, there is a plastic sheet left between the two panes, I think by mistake which means that there are ugly visible streak in several places, around the whole window about an inch from the inside and one large one down the centre.

Finally, the installer, Mike, left a pile of dirt and debris inside our dining room and also left shards of metal and rusted screws all over our driveway (leftover from the old removed windows which he didn’t adequately clean up)

We have been trying to get Canadian Choice to fix the problem but keep getting bounced between their installation team and service team. Calls to the service desk go unanswered.

We had received lower quotes but chose them because we'd been promised superior service. But the service and quality have both been poor.

Don’t make the same mistake we did.