Window replacement - I won't recommend this company
I signed contract on Sept 14, 2020 with the verbal commitment from the Sales person that since my Windows are white it will be done by 4-5 weeks. It's now over 14 weeks and calling multiple times and sending email followups no one from the office can tell me when my Windows will be replaced.
I realized at one point they included a 10 weeks timeframe clause in the contract. Initially they have scheduled for Dec 16 and 17 for installation date through an email. I called day before to confirm if the installers are coming the next day, no response. On the day the installer came with no experience making Bay Window, he was not even aware that he is suppose to replace a flat window with Bay Window. Also came with one Window short than what I ordered. Worst part was when I called the office the guys tell me they will reschedule for another date as outside temperature was too low for a quality work (!). As if they didn't realize before coming what the temperature was for the day. I took days off from work to attend the work!!
My worry does not really end there. I was rescheduled with an apology to install on Dec 29 and 30 and was told this new installer knows my situation and is a good one. I got a call yesterday from the installer, apparently from Perfect Fit Windows and Doors - he is telling me that he won't be able to make it today. I tired to contact multiple times Canadian Choice Windows & Doors to confirm if anyone is coming or not with no luck. The receptionist tells me I need to talk to the Installation department and all the lines are busy and someone will get back to me. In the afternoon I got an email from them saying they are trying to get hold of the installer and will get back to me ASAP. It's Dec 29th 9 pm my time now and I'm assuming they have no clue what's going on. Yet again I took off from my work for this time too and I've no information if someone will show up at my door tomorrow or not. What a service!!!
Please think twice before considering this company.
- Approximate cost of services:
- $8,200.00
- Company Response
Hello Mr. Rahman, thank you for your review although not altogether true. Yes the contract was signed on September 14th, 2020 with an estimated delivery date of 10 weeks clearly written on the contract at time of signing. The installation appointment was made for December 16 & 17 weather permitting and yes it had to be cancelled due to weather. A 2nd installation appointment was made for December 29 & 30, and unfortunately our installer could not make the appointment due to an injury but did contact you through email and apologized, you seemed very understanding at the time. Our installation department has reached out to you to book a new appointment and is still waiting for a response. I sincerely apologize for what has transpired and we are trying our best to accommodate you. We are looking forward to installing your new windows.