Canadian Choice

So I spent $25,000 having all my windows done three years ago. The other month I saw one of the windows cracked, thinking that I had the best warranty Industry According to the company I wouldnt have any issues getting it fixed. After two days of trying to talk to a live person and not emails I was told glass was not covered under the warranty?? The not so pleasant lady told me I would have to pay 300 dollars to get it fixed. I told her the glass had to be defected I was told that glass spontaneously cracks?? I told her the windows I had for 20 years never spontaneously cracked but that didnt matter, so the company with peace of mind and no cost to you warranty did absolutely nothing to help me. Now I am left with a cracked window .