My experience with CDN Choice is two fold and very frustrating. Initially, Alex (sales rep) provided great service and the installation went smoothly for the replacement of our 10 windows, sliding door, and front door. Unfortunately, the front door was installed incorrectly, as the frame around the door is too small to install a screen door (a requirement from the beginning), and the aluminum capping is the wrong colour (white instead of blue).
I contacted Alex numerous times over the course of 2-3mths, and each time I was insured that someone would investigate and correct the issue ASAP. No follow-up was ever done. I've since escalated the issue to the service manager Serge/Sergio. Again, over a 2-3 week period and half a dozen phone calls later, insurances were given that the issue would be corrected, but no follow-up was done. I've now had to resort to the BBB, and HomeStars to try to remedy this issue. Apparently, once the cheque is cashed, the customer service stops. A very disapointing end to something that started out so positive.
***Update*** after posting this review and filing a complaint with the BBB, I immediately received a call about my door issue. Unfortunately, a month later no one has come to see my door, and i had to resort to sending pictures. Now, I'm told that nothing can be done because a new frame would be too big?!? How is it, my original door was installed with a screen door, but a new door can't? Leads me to question the quality and skill of the installers working for CDN Choice!
- Approximate cost of services:
- $0.00