Windows and energy star rating ?
I had 11 windows installed and everything seemed to be fine .had a couple of things that they touched up but .the windows are drafty. Never did see the energy star rating. They told me and showed me the numbers in a email. But not the official version of the energy star rating. I highly doubt that these windows meet the standards of the energy star rating system. And they say my windows are fine and my drafty problem is not the windows. .
- Approximate cost of services:
- $10,000.00
- Company Response
Our service department, along with our factory manager and installer manager have looked through your case. There is absolutely no way a fixed window can be drafty. As we stand behind our warranty, we provided the service to you to come and check if everything was done to proper installation standards. We checked if there is adequate foam (which there was), we resealed your glass units and also re-caulked your trim. There is absolutely nothing wrong with your window. Cold floors can be due to a variety of reasons - could be that you do not have proper insulation in your walls. As Ilana explained in the previous email, it could be due to the convection of cold air that you are feeling. Especially since the windows are new and are sealed correctly, this could add to the convection becoming stronger. Also, you had your windows installed 2 years ago. You can look up the nrcan numbers on the nrcan website as you probably removed the stickers by now.