Customer Service & Quality Less Than Adequate
New Lennox central air (within last 3 years) not cooling properly this season. Called Cambridge to fix it - they were the original installer.
Initial service call they recharged it...still not cooling properly, so 2nd service call, they recharged it again...still not cooling properly. 3rd service call didn't even see the technician on site and got a call from their customer service rep that I needed a new coil - who couldn't explain what that part even was or why I needed it - but no stock in all of Canada and needs to come from the US - 1 month (has now been 4+ months later and not even a phone call back yet).
After over a month of waiting and an odd IM exchange of "we don't carry parts", I called the company that installed my furnace (a different company), whose tech spent quite a bit of time on site diagnosing the issue. Turns out, when originally installed, Cambridge did not install a certain fitting to maintain pressure differential, which the other company's tech believed was the cause. AC has worked ever since.
- Approximate cost of services:
- $300.00
- Company Response
Hello Mr. Tim, we are so extremely sorry to hear what happened with you but we are not able to pull up your details from our systems. Kindly call us at your earliest convenience so that we may help you with whatever means possible.
Regards, Bill W.