Cambridge Heating and Cooling

I had a negative experience with this company, the owner of the company contacted me, after hearing of my experience, he took the time to LISTEN to my concerns, and refunded my money in full. This shows the owner of a company cares.

DO NOT USE! THEY CAME TO DO DUCT CLEANING, THE TECHNICIAN ONLY DID 1 HOOKUP, (SUPPOSED TO DO 2 HOOKUPS, SUPPLY AND INTAKE LINE CLEANOUT) AND BLEW DUST INTO MY HEATER COIL AND CLOGGED MY FURNACE, LEFT US WITHOUT HEAT ON CHRISTMAS DAY!!! I HAD TO BRING A PROFESSIONAL HVAC COMPANY IN, TO DIAGNOSE AND FIX THE PROBLEM. THIS COMPANY DOES NOT CARE!! IT WAS CHRISTMAS EVE WHEN I CALLED THEM AND SAID THERE IS NO HEAT, THEY HAD CLOGGED MY FURNACE WITH DIRT BY BLOWING IT INTO THE COIL INSTEAD OF CLEANING IT OUT, "SAM" (The Manager I spoke with) REFUSED TO SEND ANYONE TO FIX THE PROBLEM! THEY WOULD NOT COME BACK TO FIX THE PROBLEM! SERVICE HOUSE IS IN BRAMPTON, I MADE IT CLEAR TO THEM THAT I LIVE OUT OF TOWN, SO I HAD TO DRIVE IN TO MEET THEM, THEY CONFIRMED THE APPOINTMENT FOR ME 3 TIMES, I DROVE THERE 3 TIMES (1 HOUR EACH WAY) BUT EACH TIME, THE TECHNICIAN DID NOT SHOW UP!!! THE TECHNICIAN THAT INITIALLY CAME OUT TO SERVICE MY DUCTS THREW A DIRTY GREASY RAG INTO MY TENANTS WASHING MACHINE FULL OF CLEAN WHITE SHEETS AND BEDDING! STAY AWAY FROM THIS COMPANY, THEY WILL TAKE YOUR MONEY AND LEAVE YOU WITH A PROBLEM THAT WILL COST YOU MUCH MORE MONEY TO FIX RATHER THAN DOING IT PROPERLY THE FIRST TIME.

Their ratings on Homestars is high but I do not feel that these are real customer ratings. My personal experience with this company was a nightmare, especially during CHRISTMAS Day, it was a complete disaster for us this Christmas, and I blame Cambridge Heating/ Duct cleaning.