Button's Heating Inc.

The company set up a maintenance call re end of my 10 year warranty on my air and furnace to ensure all was running properly. Being as I didn't initiate the call it was really appreciated and reinforced my view of the company as customer oriented. It hasn't changed in 10 years.

Pat was our technician. He was well informed, thorough in his maintenance assessment and had a great personality. I would highly recommend Button's heating and air conditioning. Par explained everything and we are completely satisfied. Price includes yearly contract for both heating and air conditioning.

Todd give ma a quote for Ameristar 2 stage Furnace installation was good, thou i noticed that they re use half of black pipe inside the house and they put white pipe outside not sure if it is with in code. My furnace was installed 2016 no issues till last March 19, 2021 it did not heat up fan is running but not heating, called Buttons and told me that labor warranty is done so i need to pay for diagnostic and repair, Jeff technician showed up on the agreed date and found out that High pressure switch is stuck open he was able to fix but he told me it should be replaced and it is not covered by 10 warranty and give me a $327 + HST reason was the contact was corroded due to a leak from the AC evaporator. I dont know what to say i expect them to cover it, they even suggest to replace my AC and I ask Todd to come and give me a quote but lost trust in them so did not buy the AC from them.

This was my third installation with Button’s. In 2006 I’ve replaced furnace, three years ago air conditioner unit, and now it was the time to refresh the furnace and water tank. Great experience starting with sales and through the installation - crew arrived on time, protected floors, did an excellent installation and cleaned up after themselves when they finished. At the end they’ve walked me through the key items I needed to be aware of as the owner.
Highly recommend Button’s.

Gary was our service technician today. He called before his arrival and arrived promptly on time wearing appropriate PPE and socially distancing at all times. My husband, the eternal learner, shadowed him throughout his work and Gary was very professional, patient, and pleasant to speak with, answering all questions knowledgeably. I myself was very impressed not only with his thorough service but for being very mindful of our young kids who were constantly being drawn to this new activity in their house.

All in all, Gary is an excellent representative for Button's Heating and Air Conditioning. Definitely recommended. Thank you Gary for your service.

Great service from Tom! Very thorough and informative of findings and future monitoring. Called prior to call and was on time. Work performed was well documented and cleaned area after work was completed.

we found that all the staff,from the owner,to the installers were very professional,efficient,and knowledgeable regarding our needs. Todd,the owner,dealt with us in person.His company installed a new furnace as well as a new air conditioner. The installers were professional,efficient and neat.they ensured that any/all questions we had were answered to our satisfaction.Recently, we contacted Button heating for maintenance for our furnace.The two technicians,Adan and Jeff,called ahead, confirmed,followed all protocols,while still managing to be efficient and helpful.It is very rare these days,to find businesses that are professional and personable. We also had a consult appointment with Todd,regarding another product that we were interested in.He not only took the time to discuss the product but also did not attempt to sell us something that we didn't need.we have booked an upcoming appointment for preventative maintenance for our air conditioner.When a company does good business and through it's staff provides good care,it makes sense to give that company repeat business.This company appears to have a good work ethic throughout,which can only relate to happy customers.I would highly recommend this company to any and all.

I got quite a few quotes and most companies were similar ballpark on the price point however Buttons was really thorough in their estimate so that I could feel comfortable knowing there were not going to be surprise bills. I appreciated their honesty in recommendations, quick and flexible response time, the work itself was completed in a timely manner and they cleaned up after themselves, something homeowners appreciate but maybe don't always see!!

The heat exchanger went in my Carrier furnace this winter. Called around and had four in home assessment quotes. Decided to go with Button's heating and air conditioning. He didn't try to over sell me like the other companies did. Very knowledgeable, they have been around for 40 plus years. I went with a Daikin 100000 BTU 2 stage M/S that came with 12 year parts and labour warranty. Upgraded from a 1" to 5" filter. They came on time. I was really impressed with the installation, the clean up. Really professional. I have a 3600 square foot home and the new furnace takes the heat comfort to a whole new level. Runs quieter and takes a lot less run time to reach desired temperature. I'm a Happy customer and would highly recommend them.

We had Button’s install an entirely new HVAC system in our century home we were renovating about eight years ago. New ducts, new furnace, new AC, new everything. We were originally really happy with the service from Button’s, but want to warn every one of our very recent and very poor experience with Button’s.

It turns out that they never actually finished installing our air purifier and humidifier eight years ago. We didn’t notice anything was wrong until this year. With us working from home, and our furnace running almost all day, we’ve had massive humidity issues. We called Button’s out to service our humidifier/air-purifier, and within two seconds the tech was laughing as the reason it wasn’t working was because it was never actually installed. We were charged $168.37 for the visit, told that he would relay all the information to the office, and someone would be in contact with us. He apologized for their mistake and said he can't understand how it would happen.

No one reached out. My wife emailed the owner of Button's who we dealt with during the initial installation of our HVAC, we never heard back. A week later, we called the office, and then finally received an email the day after. They said they would offer us a discount to come and do the work, but stressed to us that we were now out of the 1-year installation warranty. I followed up to them immediately, asking how much of a discount I was being offered, questioning whether something never actually installed could fall under their installation warranty or if our original terms of installation were broken, and stressed how disappointed I was in their lack of response to us. After all, they've left us living in a house we thought we invested in protecting the air quality of for eight years! We have never heard back. It's now been another week without response.

So, in the meantime, I contacted another company. Within three hours of me filling out their online form I had someone at my house servicing my furnace and installing the humidifier. Yeah – I paid full price, but it was worth the customer service, and I wasn't going to give Button's another dime for something I ALREADY PAID FOR. The best part, when the other company was at my house, they found two small gas leaks from the work that Button’s did eight years ago. Nothing deadly, but bad installation all the same.

Bottom line. I liked Button’s. We were recommending them. But they’re fair-weather friends. They take zero accountability for their work, and don’t even have the courtesy to respond to issues that they created. It's actually pretty rude to be honest.

Your call. But I would recommend you go elsewhere.