New air conditioner and water heater
Very knowledgeable and informed staff. Nigel gave great advice over the phone, including price, pros and cons of various AC units, and offered his honest non-sales and commission driven opinion. Very prompt at setting up appointments and giving call backs. Todd came to the house with a wealth of reading material, but also great knowledge and experience. He was a great resource, he was honest and up front about what needed to be replaced and what didn't. Answered all my questions, gave great advice and helped us pick the right unit for our needs. Very much customer service driven and him along with the entire company stand behind their name and their products and their service. Again very quick and easy to set up all appointments along with the install. Jonathan and Mark, the install technicians and Mario the service technician did a terrific job installing the unit and all the associated parts, making sure everything was set up right/correct and showing me how everything worked, and took the time to answer all my questions. Thr went above and beyond wiyh making the entire job look neat and professiinal. The office staff was great as well, very firendly, easy to reach, and very helpful. Great job overall, Button's Heating! Very impressed and highly recommended!
- Approximate cost of services:
- $8,000.00
- Company Response
Hello Eugene,
Thank you very much for this fantastic review regarding the sale and installation of your new air-conditioner and hot water heater. We believe that customer service begins at the initial point of contact with our company. Having Nigel offer “great advice” straight from the get-go sets the pace for the incredible service our customers can expect from Button’s Heating. We are not surprised with your positive experience with Todd as he is very knowledgeable, compassionate, and offers a no-pressure in-home consultation to establish what best fits the homeowners’ needs. Jonathan, Mark, and Mario also take pride in their work. Again…no surprise here...and taking the time to go over the installation with you is something we feel all home owners deserve. Thank you for also mentioning our “great, very friendly” office staff. Sometime the “unsung heroes”, the office staff are also integral members of the Button’s Team.
Thank you again Eugene!