Provided excellent customer support and painting
I contacted over 10 local Vancouver paint companies and Budget & Save Painters was the most responsive. Kerry made the scheduling quick and painless. They were able to complete the job 2 days after contacting them. On the day they were scheduled to arrive, I did not hear my phone ring and had mistakenly left my apartment number off the contract. The Color Designer had to wait over an hour for me. Tabatha was nice and polite about it even though I had wasted an hour of her time. She was a true professional about the whole thing. She originally met with me at a rental property I own prior to the painters to come in, and negotiated a very fair estimate for detailed painting and decorating of the interior property.
I hired Budget & Save Painting to complete the painting job based on the estimates, discussions, and reviews. Budget & Save Painters team took care of buying & matching all the paint and thoroughly covering surfaces, coordinating with neighbors for access to one side of our house, the rental back door basement area, being that we had a large guard dog on site, and Kerry, the co coordinator for Budget & Save Painters provided our neighbors with a free in-home color consultation), and arranging access with dates and times so there was little/no effort on my part.
When I had some questions about the paint brands Tabatha, and the Customer Service Line for the business immediately responded working with her team to ensure my preference in color and brand of paint was utilized. Budget & Save Painters did a great job patching and painting the interior of our property and even voluntarily improved on what we requested by adding and painting some exterior PVC drainage pipe so that our AC condensation would drain better. What a company to do all areas of painting!
Team Budget & Save Painters were great to work with. They were all very courteous, flexible, and collaborative. Tabatha was great at ideas! Kerry was very hands on throughout the entire process. He gave us guidance on color and paint choices. He works closely with his team as well, and ensures that the results are exactly what we had in mind. The paint and colors look amazing!! We are extremely excited.
Throughout the process the Customer Support Line for Budget & Save Painters called to make sure the job was meeting my expectations (which it was). If I needed more painting & decorating in the future, I would contact Budget & Save Painters for all of my Decorating and Painting needs.
This is not your ordinary painting & decorating company. If you want quality work with attention to detail by a crew of craftsman, then Budget & Save Painters is the right company. Thank you for the great experience guys:)
- Approximate cost of services:
- $1.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for taking the time out to write about your experience in dealing with our company. We want customers to welcome our offers and promotions, and we were pleased to have given you our advertised discount pricing. Please call us back at anytime. You’re Customer Service Support Team