Brick The

I bought the mattress at the above mentioned store and after a couple of weeks the mattress became uncomfortable with some weird noises and when I came back to the store to report the issue they recommended me to reselect the mattress and taking more expensive by paying the difference.
They never offered me to make a mattress waranty claim and I didn't know about this option. The new mattress delivery has been scheduled and the mattress has been replaced with an expensive one around 03:00 pm. Right after the delivery we left and came back arround the midnight. We put the mattress protector and the bed sheats and we noticed a very strong smell from the mattress, it was very stinky and after 10 min me and my wife started sneezing and having a short breathing. I packed the mattress back and put in the garage in the middle of the night and me and my wife slept at the couches. I came back to the store first thing and the morning, at 09:00 am after I barely slept and talked to the store manager. The lady was very rude and not willing to help at all, she just said there is nothing we can do for you and this after we spent more than 12k at this store. I asked her what can be done and she offered to have a technician coming to check the mattress in at least 2 weeks. I asked her where am I suppose to sleep for a 2 weeks and she said you can buy a new mattress and this after we spent 2000$ on this mattress. I asked her if there is an original or general manager that I can contact to and she said that I can’t and her decision is final and there is no one can change her decision. I had no choice and I bought another mattress that was on sale, by the way this is the same mattress that I have had from the first place but with no issues at all. After the payment I asked for an urgent delivery as I have no mattress to sleep on but was told that the earliest one they have is in 10 days and they can’t help me. I left the store with very bad feeling and headed to the brick warehouse to pick up the mattress by myself. The day after I came to the store once again asking to return the defective mattress and having a full refund but the lady was not willing to help at all . I kept insisting to have my issue raised to the higher management level and after I was begging for at least 30 min she told me that she will check this matter with her manager and will get back to me. I left the store with kind of hope and was waiting for the lady to call me back. After a week I didn’t hear from her and called the store and left her a message to call me back but she didn’t. After 3 days I called again and left her the message to call me back and she never did, I came to the store to meet her in person and she was to busy that she couldn’t talk to me. She called me back after 2 weeks and I asked her if she has any news and her answer was “” what neews are you waiting for, I told you at the first day that this is my decision and it’s final. If this is the way to treat your customers after they spent more thah 12 k at this store? I would recommend to stay away from this brick location.