Brick The

I ordered a 6 piece bedroom set from the Brick and then the hassles began. The bed, which I was assured would be very easy to assemble, was nearly impossible to put together. It managed to stump a licensed tradesman who used to assemble office furniture as a side job. Directions were not clear and the Brick won't help you at all unless you pay $180 for a technician. I was then delivered a damaged dresser three separate times in a row – visible damage to the frame, drawers bashed in, etc. Finally, upon my insisting that something happen to avoid another damaged dresser coming to my house, they delivered to the store to be inspected first. This dresser also had some minor damage. We ended up taking drawers from one dresser and putting them in another to make one complete dresser. Finally at this point, they offered me a discount of 50%. Gee, ya think?! I had to follow up 3 TIMES to actually GET the discount, mind you. During this entire nightmare that lasted about two months, I was following up repeatedly with the store which I found really frustrating. Isn’t it the sales guy’s job to complete an order to the customer’s satisfaction? I earned his commission more than he did I think. I also remember getting some serious attitude from a customer service person over the phone. I complained about having to be off work for all these deliveries and I was told “they never force anyone to take time off work”. So, of course it’s all my fault, right? Silly me! They never seem to take responsibility for much at the Brick. At least the store manager was really good about things when I went in in person. The quality of the furniture I bought isn’t the greatest, but it was from their “Buyer’s best” line, which I think is bargain furniture. Although for the amount I spent, I would expect quality – it wasn’t that cheap. I hope I will not have to deal with the Brick again over warranty issues. This whole experience left such a bad taste in my mouth and caused me so much aggravation, I know I’ll never buy another thing from the Brick again. When there’s that many issues with an order, you think they’d be going out of their way to make things right, but you have to keep on them for anything to be done. It was exhausting. I wouldn’t recommend the Brick, but if you do buy there and have issues, go right to the store manager. I think many of their sales and customer service people could care less and they’ll only aggravate you more.