Home furnishings - couch and love seat
We bought a couch, love seat and ottoman from the Brick last year. It was a fairly simple purchasing process, we found the set we liked and flagged down a salesperson. We asked the price, he told us the sticker price, we asked for something better and he talked to his manager and came back with a 7% markdown.
We arranged for delivery and when the delivery people showed up they told us it wouldn't fit through the front door of our house. We suggested they take it out of the box, they said it wasn't their job and they were already late for their next appointment so they gave us two options:
1. They could leave the couches on the lawn
2. They could reschedule but the closest date they had was in six weeks
We told them to leave it on the lawn.
I called my brother-in-law over and we took them out of the boxes and moved them into our house. The next day I went to The Brick and complained. They refunded our delivery charge but I expected something much better than that.
- Approximate cost of services:
- $2,500.00