Steve Brannon came recommended via Facebook friends. I emailed him about my suddenly noisy washer on a Sunday; he called me first thing Monday morning.
He explained that my kind of washer has a useful life of 5-10 years -- don't they build anything to last anymore? -- and that he would tell me when he assessed the situation in person whether it was worth repairing. He asked me to describe the noise I had mentioned in my email -- I had also included photos of the machine -- and he made no promises, cautioning that he charges a minimum of $150 for condo service calls.
Based on his over-the-phone prognosis, repairs might be as much as $350, at which point I might as well consider a new machine. He showed up promptly, and was very professional.
I had suspected that the cause of the problem was a bra underwire that had gone AWOL during a wash and guess what? It had. He managed to get it out and that seemed to solve the problem, fortunately with no apparent permanent damage.
Before leaving he ran the machine and said there were no leaks but, during the next few washes, I should keep an eye on it just in case there were.
Two lessons here.
One, call Steve. He's great!
Two, never machine wash a garment with underwires, and that includes bathing suits!
Highly recommended.
- Approximate cost of services:
- $186.45
- Company Response
Thank you very much for the review, it was a pleasure meeting you!