I was given a new kitchen from my husband for my birthday,first I had to go into Brampton kitchen to choose some things that I liked or didn't like,when I went in I did just that.Harvey made up a list for my husband citing all the most expensive items in the store,my husband paid thinking this was what I choose. When I was given the paper stating what I choose ,I was shocked,as I didn't even know what a light valance was,but apparently I choose that..I was asked to go into the store to pick my clots,a week later Harvey again asked me to return into the store to pick my colours,he is a very rude salesman,who does not respect women. We paid on May 28 and never heard from them again,after repeated calls with no returns ,I went into the store ,I talked to the owner,which at that time I didn't know who he was. This man walked me through everything,he was very nice. Then Harvey shows up, so I'm asking when will my kitchen start,we picked a date,Aug 9 ,I asked how long it will take from start to finish,I was told between 3 to 7 days.they removed my kitchen on August 9 ,then took almost 2 weeks to put in my counter.Jas the counter guy was amazing,very nice to work with,Harvey should take lessons from him on how to treat people. in all this time we had to eat out 3 meals a day ,because we didn't have a sink. Again I kept trying to call Harvey to put in in for me ,he never returned my calls..when they was installing my kitchen ,they left my doors wide open and they was not even in the building,leaving me exposed to people being able to walk into my home,I know this because I came home from work on my lunch to check up on them,I waited inside my living room for over half an hour. Then when I returned that night they was still working on my kitchen,I noticed a cut in my hardwood,that wasn't there when I went to work,they denied dropping anything on my floor..this floor was installed 2 weeks before,they druse to accept responsibity for this..when I wrote my last review ,Harvey called myhusband to tell him I gave him a bad review and to tell me to take it down,then Harvey called me screaming at me asking me to remove my review. Today when I called and told him I wasn't happy and was considering legal action against him ,he was rude,even saying he will personally pay for the lawyer for the company,and also told me he would not be finishing my kitchen.
- Approximate cost of services:
- $14,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for taking out time to write a review for us! We appreciate your kind words, so glad we were able to make you happy.