Thanks, George. We are very proud of the excellent work of all our associates and are happy to hear that everything went perfectly.
Thank you Lillian, for your glowing endorsement.
We always work extra hard to fulfill the needs of each and every one of our thirty thousand customers per month.
Your happiness makes us happy!
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Hardwood purchase and install.
John and the rest of the Brampton Hardwood Team thanks you and greatly appreciate your recommendations.
We are pleased that the manufacturer, St. Lawrence Hardwood Floors, quickly took care of your concerns. As a retailer, production issues are not in our control and we therefore are unable to send our own employees to provide service. However, we do ensure that all manufacturers we deal with are readily available to satisfy our customers needs (as was clearly the case here). After 25-years in business and about thirty thousand happy, satisfied customers per year, our after-sales service speaks for itself.
We are sorry that you felt that the pick-up went too slowly, Dave. However, in order to be your one-stop flooring store we keep a huge amount of varied inventory in stock and it is sometimes necessary for our order pickers to move quite a bit of product around to get to the needed flooring. We always work hard to get you loaded and on your way as soon as possible, but slight delays are inevitable when dealing with inventory volumes as high as ours. The alternative would be having to order product in like many other retailers. The resulting wait would obviously be much longer, and a return trip would be required. Thats not our way. We appreciate that our customer's time is valuable and want their purchases to be quick and easy.
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This entry did not meet HomeStars review criteria.
Thanks for the positive feedback, Jennifer. As thousands of happy, satisfied customers know, our low prices and huge selection of in-stock flooring is unmatched. We are very glad that you were pleased with everything.
We are happy that our many years of great service and excellent reputation resulted in you being referred to us, and we honestly did all we could to please you. However, your comments are inaccurate and misleading.
Our time-limited return policy, which is clearly evident on our invoices and on signs all over our showroom, is not arbitrary. It is required because of the nature of the products we sell.
As was explained to you, hardwood flooring is an organic product that is very sensitive to climate. It must be kept within certain temperature and humidity levels to maintain its quality. Storing the flooring in areas such as basements or garages, even for a relatively short period, can have serious detrimental effects and render it unsellable.
Thus, we advise all of our customers to: carefully measure the amount of flooring needed to avoid undue excess; take the flooring home as close as possible to the actual installation date to ensure that it is not stored in less than optimum climate conditions; and for the same reason, return any excess product to us as soon as possible.
You elected not to follow our advice.
The flooring you selected happened to be on sale at the time, so we offered to let you buy it at the reduced price well in advance of when needed and to store it for you free of charge. Instead, you took the hardwood home rather than leave it with us until installation a couple of months later.
Furthermore, you bought way too much flooring as your measurements were grossly inaccurate.
Lastly, you took your time in returning the extra material. Had you simply left the flooring with us until just before installation as we recommended, all of this could have been avoided.
Our employee swearing at your contractor is a completely untrue fabrication. Customer service is paramount to us, and all customers are treated with respect and dignity.
We understand that you are frustrated, but we would ask that you not try to blame us for your own errors.
Thank you, Lindsay. Vandana, and all of us here at Brampton Hardwood Floors, are happy to help make the order, purchase, pick-up and installation process as smooth and easy as possible. We look forward to serving you again, as well as your family and friends.
