Brampton Hardwood Floors Ltd

After scouring the city for the right hardwood for my home I ended up at Brampton Hardwood Flooring. Boy am I glad I did! I had been to no less than 10 hardwood flooring stores and was at
a point where I wanted to give up on the idea...and then along came Lina! She was helpful, informative, and up front about everything!! The quality was excellent and I was happy with the price !! I left Brampton Flooring with distressed Hickory hardwood (which has since been installed and it looks great!!!!! Hats off to my installers too!!) I have a dog and soon 2 grandchildren to bang around on the floor but I am not worried!! Had I purchased elsewhere I would not have been happy in a few months and many scratches etc later. Lina is fabulous--what more can I say!! My family has been dealing with Lina at Brampton Hardwood flooring for many many years and they had recommended I try her. I did and have no regrets!! Thanks Lina!!
I GIVE LINA AT BRAMPTON FLOORING A 10 !!!

This is the most DISHONEST company I have ever dealt with. I put a $500 deposit on a floor and they will not honor it even though they said they would!! NEVER give this company $ before pick up. Upon calling I spoke to the RUDEST person (Vandona) who yelled at me and would not acknowledge my invoice and she then hung up on me!! Please think twice about dealing with this company!! I will NEVER recommend this company!!

I purchased laminate and underpad from Brampton hardwood and the customer I was working for changed her mind on one room so I returned 6 box's and 1roll of underpad. I paid cash for my purchase and when returning the product that was not needed I got deducted a restocking fee and they would only pay me back with a cheque which I now have the hassle of going to a bank to deal with. The lady I dealt with Vandana was very rude towards me and was even tearing a strip off of one of her employees right in front of me. I found that she was not professional and down right rude. I've been purchasing from here for many years now and after the troubles and attitude I received today I will never return and will direct my clientele to other stores. I would never recommend these people to anyone!

i went into the caladonia store a few weeks ago and i was very impressed with the service that Lina gave me she was very professional, more professional then the other location i went to in brampton ontario, im not naming names but there service was horrible,, But Linas professionalism Gave me the confidence to purcashe my material and taught me the know how to properly store the material saftly and help me get set up to instal my new floor.. without her wisdome and professional expertise i would proply been scrwed .... Very good job Lina you i was impressed in fact myneighbor want to go and check your store out he is thinking of doing his basement so i hope you give him the same good experience that i did...

We started with Brampton Hardwood floors in 1989 when we purchased our new home and began replacing carpet one area at a time. We have now finally finished the house- 3, 200 sq feet on 3 floors. Their products have always been excellent value and the installers they recommend top notch. Our latest installation was done by Mike and he did the final 750 sq. feet which included our circular staircase in the center hall and balcony in the 3rd floor loft. This was very labour intensive and required a great deal of skill to perfectly re-install the 50 feet of pickets and exactly place the curved bull nose. Mike did a terrific job and we are extremely pleased with his craftsmanship. His attention to detail was more like a fine furniture maker than a flooring installer. The job took 8 days to complete and Mike insisted on taking the time to do it right and not rushing just to get it done. Be sure to ask for Mike as your installer when you visit the Brampton location.

I purchased approximately 800 sq. ft. of refinished solid oak flooring and the staff was very helpful. The showroom was well laid out and there was someone at the counter at all times to answer my questions. I came back to pick up the material and they helped me load it onto my trailer.

Quality was as expected and it's been good so far. I would purchase from them again.

*******WORST CUSTOMER SERVICE EVER****. I spent close to $7000 in the store for renovations. on my first trip i spent $5500 for hardwood and then went back to buy additional $ 1100 laminate for the basement. On the first order we got it delivered and they charged us 120 including taxes. when we ordered laminate the lady there who claimed to be the GM of the store said that could not be true and there is no way that they have charged us 120 including taxes. As much as i didn't like it i did not care about 20 30 dollars so we decided to have it delivered. They charge us $150 for the second delivery. First we kept waiting the whole day for the driver to call. every time we called them they said oh the driver will call you and let you know when he is suppose to drop the stuff.
I had to wait 6 hours before the driver even called me.
as this was my project house and i did not reside there it was very difficult for me to wait the whole day for them to tell me the time of the drop off.
on top of that when the driver came because we had a storm that day, he refused to deliver the goods because the driveway was not "clean enough" i had cleaned the area where it was accessible for him to drop it off and could be taken in but he refused to listen to any of my suggestions.
THE DRIVER THEN THREATEN US TO LEAVE THE DELIVERY ON THE ROAD AS HE SAID ITS NOT HIS JOB. i was baffled by the response. i had paid him $150 for delivery for what, $10 gas ride
to drive the product here? i could have done that my self. we told the driver to take the stuff back as we don't want it anymore.
when we went to return the products the same GM lady who was courteous at the time of the sale was rude and she asked for 15% restocking fee. we told her that she never mention to us that there is a restocking fee. "HER RESPONSE WAS THAT IS NOT MY JOB YOU SHOULD HAVE ASKED ME WHAT THE RETURN POLICY IS."
then she calls a guy named vince who was worst than her. and his attitude suggested that he does not care what is going on he will not do anything to solve the matter. They told us they they will not refund the shipping cost and take the 15% restocking fee.
as i didnt wanna lose $300 for no reason. I HAD TO PICK UP THE LAMINATE MY SELF IN MY CAR EVEN THOUGH I HAD PAID THEM $150.
when we were done we had some boxes unused which we went to return. and the salesman by the name was Jas was rude and implied that we were not telling the TRUTH to them and there is no way that we took extra just to be safe..
at the time of the sale the lady who claimed to be GM just wanted to finish the sale and kept pushing us to do the transaction quickly and she told us that we should take extra just in case it becomes short or they store runs out of it. and at the time of the return when we told this to the salesman Jas he said we must have taken it for a bigger area and now we just want to return them.
Moral of the story.. Make sure you know what you are getting into when you go there to shop.
*************Beware People.. this store only cares about your money once the money is paid good luck getting the service. I WILL NEVER SHOP AT THIS LOCATION AGAIN AND WHOEVER I KNOW IN THE RENOVATIONS BUSINESS WILL DEFINITELY
HEAR MY STORY.

Our renovator, Steve Downey of Downey Design Services, recommended Brampton Hardwood Flooring. We were surprised at the quality, selection and prices and chose a beautiful red oak hardwood to replace our outdated carpet. Steve did the installation beautifully and we are very happy with our choice. We recommend Brampton Hardwood Flooring to anyone looking for the best.

After visiting and re-visiting what seemed like almost every hardwood retailer in Toronto, we dealt with Lina Pose at the Caledonia location of Brampton Hardwood Floors. Our renovation project had a strict budget but we were still quality and style conscious. I was almost ready to take the plunge with a nice looking but less quality Chinese made floors from a competitor to stay within my budget when Lina Pose offered Canadian made, quality maple floors at a price that no other retailer would match. Lina exemplified what customer service should be all about: she was knowledgeable, upfront, and she cared enough to make all the calls necessary to make the deal happen (and kept the store open after hours so that I could come by after work). She knew we needed the floors fast and they were out of stock but rather than the promised 14 days, we got them in a record 3 days! I'm forever thankful! So is my dad, who is my contractor, who can now stick to our original time-frame! We will most certainly be back to see Lina again at BHF for our next project.