Absolutely horrible service. After spending almost 20k on flooring and being charge twice for one delivery I was given so much attitude. They claimed their delivery company was outsourced and had no powee to negociate price. When the delivery arrived ( in a brampton hardwood flooring truck) the delivery guy told me he had worked for BHF for a while now. Side note, he was the only polite person I've dealt with in the company.
I had to order 8 more boxes and was told I could pick them up the next morning. When I arrived and gave my receipt, i waiting 40 minutes only to be told that they didnt have the inventory. When I called the office I was told I could come back tomorrow and who ever took the order sidnt know what they were doing.
When I told them.this was unacceptable and they could deliver it to me , I was put on hold for 10 minutes then hung up on. I called back and the process was repeated two more times. Each time being put on hold and then hung up on before I could even speak to someone. I finally got through to someone and they gave me a managers number who's cell phone voice mail is full. The last time I got through to a receptionist she said your card has been credited and that was it.
I cannot say enough about how horrible this company is.
- Approximate cost of services:
- $20,000.00