Brampton Hardwood Floors Ltd

Floor Retailers
Brampton ON L6T 2W4
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HomeStars  >  Floor Retailers in Brampton  >  Brampton Hardwood Floors Ltd  >  Very good place for flooring
Petra Demers in Toronto
Petra Demers in Toronto
5 reviews Toronto, ON
8/10

Very good place for flooring

Floor Retailers review in Toronto

I have purchased several times from this store. They have a good variety of flooring, great prices and efficient and friendly service. Would definitely recommend to anyone needing qualify flooring.

Approximate cost of services:
$8,000.00
3 of 3 people found this review helpful.
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Company Response

Hi Petra, we are sorry that you were not happy with the payment method limitations taht we are required to follow. Unfortunately, we do not have a choice due to the relatively recent advent of PIN credit and debit cards. It is the policy of our payment service provider that all purchases made via credit card must be either PIN code verified or signed. This is a rigid requirement that we are unable to deviate from. Thus, while customers call call in to provide a credit card deposit over the phone, they must physically attend with their card to pay the balance so that they can either enter their PIN code or sign the credit card receipt/slip. We hope that you are happy with your new floor in any event.

Previous versions of this review:

Petra Demers in Toronto
Petra Demers in Toronto
5 reviews Toronto, ON
2/10

Wasn't given pertinent information

Floor Retailers review in Toronto

I bought flooring from the Scarborough outlet on Sept 6, 2016, left a deposit and was told it would be ready for pick-up as of Friday, Sept 9th at 3PM. Monday morning, Sept 12, my contractor went to pick up the flooring, was told no one was available in shipping, he could not pick up and that he should come back at noon? Really?? Also, both my cheque, which I had left with the contractor, and my credit card which I offered to provide by phone, were refused by the person at reception who claimed both payment methods were against company policy. I had to drive from Courtice to Scarborough to 'hand' my credit card to the reception in person. Unacceptable. Had this been explained to me at time of purchase I would have planned accordingly. None of this was said and nothing is indicated on the invoice to suggest that credit cards and/or cheques are not accepted. Totally unprofessional and inconsiderate service.

Approximate cost of services:
$1,400.00