Decent quality flooring products, with decent sale pricing. They hold workshops to demo installation. Most of the Staff is helpful. Special order section staff (for stairs refacing materials) was helpfulReturn policy is not great- high % restocking fee.
- Approximate cost of services:
- $5,000.00
- Company Response
Thanks for the review, Manny & Bruna. Our sales staff remember you guys and feel that you were nice people and easy to deal with. We work very hard on ensuring that we sell the highest quality flooring products at the best prices, and ensuring that our staff is courteous, professional and helpful. The restocking fee is our policy on cancelled orders, and is clearly posted throughout our store and on our invoice. It is unfortunately required to cover our administrative and employee expenses for receiving, repacking and restocking the products. However, As our sales staff explained, we always strive to keep our customers happy and would be pleased to apply the restocking charge to other product purchased from us.