It may seem like a little thing, but the toilet tank lid in my bathroom broke. I really didn't want to have to replace the whole toilet. Thinking I'd get better service in my small home town thanToronto, I went looking for help and was sorely disappointed. No one seemed interested in helping me find a replacement tank lid. I then turned to the internet and handsome fabulous customer service at 2 companies located in the US, but unfortunately they didn't ship to Canada. To make. Long story short, I was discouraged and frustrated when I clicked on a link that took me to Bradshaw Plumbing. In a matter of minutes, I was dealt with courteously and efficiently over the phone. The friendly staff said they'd check on the availability of a replacement tank lid, and within minutes called back to confirm they had found one. An order was quickly placed and within a few days I t had arrived. I don't normally write reviews, but the courteous, expert, and friendly service over what was such a little thing to them in the big picture of business and yet such a huge deal to me prompted me to post this. If such service was provided for such a small thing, I can only imagine what would be provided in a large job. So grateful to have ended up in the hands of this company after a frustrating start. Thanks so much!
- Approximate cost of services:
- $100.00
- Company Response
Thanks for taking the time to share your positive experience with our plumbing parts department. Our plumbing parts department is fully stocked with both popular and hard to find plumbing products. We also pride ourselves with the strong supplier network we have established over the years. This allows us to help clients who find themselves in situations like yours find the replacement parts they need to avoid cost fixture replacement when it really isn't necessary. We encourage you to contact us anytime something else comes up - even if it seems like the smallest of issues.