Brad's Junk Removal

Junk Removal
Richmond BC V6Y 1K3
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Junk Removal
Brad's Junk Removal
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Reviews for Brad's Junk Removal

Average customer rating:
5.3 10 (8 reviews)

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S in Toronto
S in Toronto
0 reviews Burnaby, BC
2/10

Unprofessional over phone

Called for a quote. I assumed I had maybe 1/3 of a truck load. Big couch. Said he wouldn't come to my area for less than a full truck load which was $700 or something. (Fyi I live on the Vancouver/burnaby border, just off the freeway). Threw the big companies under the bus 3 separate times saying they're gonna charge me well over $1000. Makes a lot of jokes, seems like a "funny guy". You can tell he's rude if you scroll down on Google reviews to see his rude response to bad reviews. It's why I'm reviewing here. Maybe less likely for his sparky responses. I told him I'd just use someone else and yet again he said good luck it'll be expensive.
Well I used Just Junk and it was $450 after tax and tip. They were super professional over the phone, no wise cracks or attempt to be rude about the competition. It made me appreciate the nuances of having a big business, and it eliminates having to deal with unprofessional attitudes and the "I just don't wanna come to your area for less than X" mentality.
If you have patience for wise cracks and you have a big job I'm sure he'll be great. Just a weird attitude that rubbed me the wrong way. Not for me.

Approximate cost of services:
$700.00
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Company Response

Wow ! After being completely honest & Fully transparent with All my info & rates you feed me this BS ??
One joke ! … it’s the same great service for 35 years ever since they let me out of Steveston high school !
I told you my 1/3 of a load in my 20 yard truck is $250-$300 but based on the address you provided & me being based in Richmond our minimum for that area with my crew & I would be $550-$600. Not $700.
I even tried to help you out ( as I do with Every call ) to refine your search for another “Brad’s” .. Dave’s , Jim’s or Bob’s Rubbish & you should budget $250-$300 Not the $450 you paid a Franchise junk company.
FURTHERMORE… I’ve NEVER Slandered Any competitor EVER in my career… I told you the 1.800 got junk is now $900./ load in their 12 yard truck , last time I checked their 1/3 load was $450. .. Call yourself. That’s not throwing anyone under the bus.
I was completely transparent with you and said we have minimums for ALL over Metro Vancouver & I fully understood that my fee was too high for your project… but to Lie about our phone call ???… Shame on you.
Placing BS Lies & false reviews should be a crime as well as not providing your Name or contact info …
Get a Life Goof.
I actually tried to help you and you post this shit ??
Brads junk Removal
Brad

RB
RB
0 reviews Vancouver, BC
10/10

Junk removal

Brad's Junk removal was recommended to me. Brad provided same day service which is what I needed. Brad was in full communication before the pickup. He and his assistants arrived promptly. They took care of things professionally and efficiently! He even took a couple of additional items that were not discussed during the pricing quote. Thank you Brad and team!
RB
Customer

Approximate cost of services:
$250.00
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Charlie7
Charlie7
1 review Vancouver, BC
10/10

Junk Removal

Brad was in full communication before the pickup. He and his assistants arrived promptly and took care of things professionally and efficiently! No fuss no hassle. Thank you Brad for sorting my junk out. Out of sight, out of mind!
CDoray

Approximate cost of services:
$275.00
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Steve in Richmond
Steve in Richmond
1 review Richmond, BC
0/10

Disappointing rip off

Brad is dishonest, tells you $500 but $800 when he arrives. Then he billed me for $840 but said don’t worry I can write it off. Avoid, avoid, avoid at all costs. Guy is really sleazy. Many other choices out there so don’t risk your money with Brad, he will most certainly disappoint.

Approximate cost of services:
$800.00
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Lynn in North Vancouver
Lynn in North Vancouver
1 review Bowen Island, BC
0/10

Condo renovations

Brad is a slick talking snake oil salesman that is dishonest and out to make a buck at any and all costs to you. I would highly recommend you look elsewhere for your junk removal needs. And I would get a written contract and a receipt. I didn't do either with Brad and it cost me dearly when he caused a substantial fine from my Strata council and he accepted no responsibility. He had been paid so he was no longer concerned about my needs. A very unreliable business man and person.

Approximate cost of services:
$550.00
0 of 1 people found this review helpful.
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ePen from Vancouver
ePen from Vancouver
5 reviews Vancouver, BC
10/10

Removed dirt from back yard

We worked with Brad to remove dirt from our perimeter dig. It was awesome - he showed up same day, bent over backwards to accommodate our schedule and came in at a reasonable price. It was a tough job (moving dirt) and we're glad we used brad. New equipment too which is always a perk to work with!

Approximate cost of services:
$500.00
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Sue Mills from Vancouver
Sue Mills from Vancouver
1 review Vancouver, BC
0/10

Junk Removal

I am a university professional who used Brad's junk removal recently and didn't get what we expect. While he showed up as scheduled and on time, A FULL truck did not mean a FULL truck. We got charged $700 instead of the $500 quoted on his website because our load was "oversized" and we had a few mattresses and electronics. He was very rude and screamed most of the time while I tried to communicate with him. He did not show trustworthy behaviour. Highly recommend that you avoid using his services.

Approximate cost of services:
$700.00
1 of 2 people found this review helpful.
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Company Response

Dear Sue,

I wanted to take this opportunity to reply publicly to your review that you’ve posted about the experience you received with Brad’s Junk Removal.

First and foremost, I wanted to convey my most sincere apologies for the experience you had with us, regardless of circumstances. Please understand that my taking the time to address this is a reflection of how much we truly care about our customers and our community. Although it’s impossible for us to please everyone 100% of the time, even though we strive to do so, we do everything we can to achieve excellent customer service, seeing as junk removal is a very service-centric business.
To address your concerns in your review, I feel there was some miscommunication which resulted in this unfortunate scenario. Although you were quoted an initial $500, the reasons why the end cost had surpassed the initial quote are:

-We need to assess additional charges for recyclable materials, as we are charged for these directly at recycling centres – in this case, mattresses and electronics are assessed such extra recycling fees (we try and recycle whenever possible, versus disposing at the dump);

-When we are required to pickup junk from multiple locations without being notified of this earlier, as was the case in this job in question, we need to assess additional charges for the time required to do so.

Hopefully this helps explain a little bit about where we come from on this matter. Still, I want to reiterate my sincere apologies for the experience you had with us. If you would like to speak with us further about this, I’d be happy to discuss the matter in more detail so we can come to a better understanding about where both parties stand. Please feel free to contact me at anytime, I’m more than happy to speak with you.

Brad (604.220.5865)

Evana Fock in Langley
Evana Fock in Langley
10 reviews Langley, BC

First Review

10/10

Junk Removal

Brad picked up the phone when I called. He was very friendly and asked for the volume of junk to be removed. He drove a truck to come pick up my junk and disposed of it accordingly. Simple and sweet but nonetheless professional.

Approximate cost of services:
$340.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brad's Junk Removal

We charge the same junk removal rates in Vancouver since 1988! Our customers appreciate our fair and honest pricing, and we do whatever we can to make you happy! Our junk removal rates in Vancouver and surrounding areas are based on the amount of space your junk or trash takes ...
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