After using Bigelow for exclusive installation and maintenance of our heating and cooling systems for more than 20 years, I am sad to say we have now severed our business relationship. The problems started in the spring with an attempt to service our outside wall-mounted air conditioner. First there was a no show and then the serviceman did not have a long ladder and the third appointment was skipped because of other emergency work. (I understand emergencies. All they had to do was call and I would have gladly rescheduled.) We went without the usual service this year. My wife booked an appointment for some work at her office and they were once again a no-show today. Company founder Mr. Bigelow told her she failed to confirm. She reminded him she confirmed the appointment twice. We know what the problem is because a company employee told us that Mr. Bigelow is old and makes appointments but forgets to write things down. Mr. Bigelow seems to be the only person answering the phone in the office these days so I don't know how any business gets done. We have had great service from the technician Grant for many years but we have not been able to reach him.
- Approximate cost of services:
- $0.00