Betz Pools

Swimming Pools, Spas & Hot Tubs
Whitchurch Stouffville ON L4A 2T1
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HomeStars  >  Swimming Pools, Spas & Hot Tubs in Etobicoke   >  Betz Pools  >  pool service
trevor byrne in Toronto
trevor byrne in Toronto
8 reviews Toronto, ON
10/10

pool service

Swimming Pools, Spas & Hot Tubs review in Toronto

We have been a client for the last 4 years and this season the pool opening was delayed after one issue after another cropped up but happily Betz after being notified about the issues came to the rescue. Marvin Betz, the owner got involved personally and all ended well and now we have a beautiful pool ready for BBQ's for the upcoming weekend. Good company, Great service. Highly recommended.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Hire staff that follow up on their service staff that visits are being done as scheduled and that the staff are actually doing the work. We have had to repeatedly ask Customer service to send their staff back because the scheduled work was not done on the last visit.
Any advice to offer fellow homeowners facing a similar project?
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trevor byrne in Toronto
trevor byrne in Toronto
8 reviews Toronto, ON
0/10

pool service

Swimming Pools, Spas & Hot Tubs review in Toronto

Very frustrated with Betz customer service. We have been a client for the last 4 years and every season the service gets worse and worse. Here we are on a nice weekend and the pool is still NOT open 10 days after 'service' has commenced. And this lack of responsiveness is after both my wife and I have made at least 4-5 calls each pleasing for someone to just show up and get on with the work. I give up. Time to move on and stop dealing with a firm that just does not seem to care i guess.

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Hire staff that follow up on their service staff that visits are being done as scheduled and that the staff are actually doing the work. We have had to repeatedly ask Customer service to send their staff back because the scheduled work was not done on the last visit.
Any advice to offer fellow homeowners facing a similar project?