We were attracted to this company because of the helpful approach by Roslyn for the design. She was very creative in making the best use of the available space and meeting our requirements for work flows and appliances. The final design was, and continues to be very appreciated by us.
The issues we ran into were more related to the quality of the hardware and the installation. Best Kitchens was good in coming back several times to correct some issues, but with time, we just gave up. The sliding hardware especially has shown an alarming propensity for failing. In addition, the installation of the cabinetry did not meet our expectations.
There were also some issues with respect to delivery of the actual configuration that we ordered. Some items were missed and had to be ordered and installed after the fact.
Overall, we are happy with the kitchen but still grappling with some quality issues. It shouldn't have to be this difficult. This is why we gave the rating that we did.
- Approximate cost of services:
- $26,000.00