I went to the Home Show just after I moved to Whitby in April 2008 not expecting to purchase anything but just for some ideas. I passed by the Beam booth and ended up with a CVAC unit! It was a great deal for the "Cadillac" of cleaners and a retractable hose to boot! Both the sales man (Greg) and the installer we're very professional and helpful. I have had no problems with my unit, though I did need to get attachments for my extra hose that it did not come with, but even that was handled smoothly. This vacuum sucks...dirt that is!! You would not believe the amount of sand, hair, "stuff" this system picks up and the retractable hose is sooooo convenient for quick pick ups. I have a dog that sheds A LOT and this vacuum keeps me on top of that with no problem at all! I would recommend this system to anyone looking for a good Central Vacuum Cleaner.