We hired Karlo to reglaze our tubs and countertops which included sinks. He came and gave an honest opinion on what he thought we should do and what would be a waste of our money. He even offered to clean a farmhouse sink (complimentary) as opposed to refinishing it.
On the day he was to come and start his work, I was out of town, and my mother was at home to find that another part of our renovation had gone completely awry. Karlo stayed with her, calmed her down (as she was quite upset) and brought in his colleagues to ensure that we were not ripped off and the job was done correctly. He then checked in with her over the next few days to ensure she was no longer upset, and that there were no further issues with the rest of our project.
Talk about going above and beyond! I should mention his work was flawless, timely and has been complimented by a number of our friends. Gone are the dated green tubs and beige countertops!