Quality and price are good. Wide selection of products and knowledgeable staff. Great place to find high end brands faucet, vanities, and tubs.
Convenient location, beautiful show room. Provides good value.
Worst Customer Service experience ever
Quality and price are good. However, the after-sale service was extremely unprofessional. Probably the worst I have experienced in my life.
On the delivery day, I took a day off to wait for the delivery, but it didn't happen. I tried to call them during the day, no one answered. The after-sale service person, Kim, was unresponsive, never returned a voice message, and hard to catch. When I finally got hold of her (after being put on hold several times and call dropped), her response was, "oops, I forgot your delivery today because we are too busy". The inconvenience it caused for someone to take a full day off a busy schedule from work never occurred to her to be of any significance. The apology sounded casual, insincere and dismissive. She promised to "do something on the price in the future" to compensate for it.
Guess what happened afterwards.
I had to return one of the vanities I bought because of some piping issue. I bought two and am only returning one. It is still unopened, entirely new, in the box, in its delivered condition. I tried to call them. Again, no response. A customer calling you repetitively over the period of two weeks, it is customer service 101 to call them back. Kim didn't. every time I called, the staff told me she's not around and she will call back.
Why does this place have this person employed at all if she's never around and does not do her job to service the customer?
The vanity is still sitting in my garage. I may have to go sell it myself. It is a beautiful vanity though.
The customer service is the worst I have ever experienced in my life. It is unfortunate. Otherwise, this store is pretty decent.
