Do not deal with Bath Emporium. They have a very good showroom with a great variety of products, but always compare prices with other suppliers before making any purchase. Managers are interested in contracts and dollars, rather than customer service. They will not do anything unless paid beforehand.
I had a contract to do a bathroom renovation and it turned into a litany of problems. They noted supply issues to explain price increases for items ordered. On some occasions, the item delivered was not the same as the item ordered. When negotiating after renovation work has started there is seldom any middle ground and it winds up as Their Way or Walk Away, which is hard to do when work is not finished. The proficiency of their tradesmen varies and the result can vary particularly if an unskilled one does the work; however I must say that the supervisor (if left to his own devices) will bend over backward to make the job right. However, in my case a Stop Work Order was issued by management before work was completed and I had to use other tradesmen to complete the project. Dealing with them is not worth the hassle.
NOTE - Their warranty is worthless. A month or so after the reno, I had another leak behind the shower wall (which caused water damage in the kitchen ceiling). Instead of standing behind their work and fixing the problem, they asked for $350 to merely diagnose the problem with no estimate on the cost of fixing it. I solved and fixed the problem myself.
- Approximate cost of services:
- $28,000.00