Overall I feel that their prices are arbitrary and they may work to deceive you as to what is required.
I had Bartman plumbing investigate a leak and then excavate and replace a broken elbow in my drain pipe.
I initially had Bartman plumbing quote on a camera inspection to see what the issue was. Their quote was higher than than other quotes but then he called me and said he would match the other quotes I received for $350.
We booked a date and the worker failed to show up. I called Monday and they apologized profusely and offered to come back and complete the camera inspection for $250. I agreed.
Following this, there was a broken elbow in the drain that needed to be fixed and it required excavation. They quoted me $2,650. The worker who quoted me made it sound like it was significant work with multiple workers. Given this and the fact that another quote would probably require me paying for another camera inspection, and the timing, I agreed with this price.
It turned out that the excavation was super quick and it was really just one guy working. This was significantly less work than expected for the $2,650. At this time, we also found a drain backed up and the worker said it needed to be snaked and they would do that. I left and came back to the house a couple hours later as we discussed and they were gone. I called and they said they were going to come back.
It was through the phone that I heard that the snaking would now require a high pressurized machine to clear and that would be $1,500. I challenged this significantly as I was not told and they agreed to complete it at no charge.
The worker came to complete the work and I noticed that he had a regular snake instead of the high pressurized specialty equipment (apparently the equipment was being used at another site). I questioned whether or not it was really necessary and why they had quoted me $1,500 if they could do it with a regular snake. He articulated that it would take significantly longer and he would need significant water pressureand it was so expensive because it required at least 4 hours with 2 guys.
He then snaked the drain and used a camera and it took 30 minutes. It in no way required the inital $1,500 expense! He apologized and stated that he was happy he had included this in the original price due to the miscommunication.
Overall, I am left with a feeling that they overcharged me on the digging work and that they take advantage of individuals with limited knowledge to charge exorbitant fees for unnecessary work. I emailed them this review before posting and never received a response.