Rachel from Richmond Hill

My grandmother is an 86 year old widow who, when during the recent ice storm/blackout had a clogged toilet. It was said that an auger was used but it was never used. That was blatantly dishonest. They were in the house for less than 30 minutes (1 man) , which is okay because perhaps they had a flat rate (2 hours), but a fee of shop supplies was added (for only a plunger?) they clearly padded the invoice. This was written on behalf of my grandmother by her granddaughter (law student) that ripping off anyone, let alone a senior, is despicable.