Barrymore Furniture Co

Furniture
Toronto ON M6A 2W5
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HomeStars
Furniture
Barrymore Furniture Co
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63%

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Reviews by rating (past 12 months)

Reviews for Barrymore Furniture Co

Average customer rating:
8.1 10 (30 reviews)

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goodgirl096567 in Toronto
goodgirl096567 in Toronto
1 review Richmond, BC
10/10

Furniture purchase

I’ve always loved Barrymore, they have top of the line products. I’ve actually known about them for years. When we moved into our condo I really wanted to redecorate and refurnish. The sales woman who helped me was exceptional and I ended up buying four sofa chairs and a sofa. Even the delivery service was great! And after I had finished up with them Barrymore actually called to check in on me and see if I was enjoying the problem. Everyone knows that I love Barrymore and that I have some of their pieces (laughs).

Approximate cost of services:
$10,000.00
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Company Response

We love that you love Barrymore! Thanks for your kind review.

vj.stephenson
vj.stephenson
1 review , SK
10/10

Multiple Furniture Purchases

I’ve been shopping with Barrymore for 20 years or so. Over the years I’ve bought 2 sofas, one from off the floor and one custom made, a 3 piece sofa, a rug, 2 crystal laps, large mirror, a coffee table. Come to think of it, basically my entire living room is Barrymore. Every time I’ve gone in I’ve had a fantastic experience. I go back over and over and everyone is great there. Often my daughter and I are recognized immediately. Sharon Wiseman assists me and always exceeds my expectations, she sends emails to check in and let me know what’s going on with the store. I have to say Sharon is a wonderful person always assisting me whether I have the walker or my wheelchair. When I worked with Linda, there was an issue with delivery charges and when I told her that I had a pervious arrangement where I wasn’t supposed to pay a fee, with no questions asked she waived it. Their delivery guys Ishmael and Dan became my own interior designers once when they delivered a few pieces for me, they were amazing. Everyone is just so hospitable. My lawyer who is 6”7 and quite a few pounds came over and sat in one of Barrymore chairs he was comfortable, relaxed and the chair didn’t lose its form (laughs)! I have so much respect for them and will continue to shop at Barrymore.

Approximate cost of services:
$40,000.00
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Company Response

Thank you for your lovely review. We work very hard to make every customer happy that they came to Barrymore.

Irene from Midland
Irene from Midland
1 review Midland, VA
10/10

New sofa

I went to Barrymore furniture today and had the most amazing customer service experience! Lucy not only showed me the style and scale of furniture I was looking for, but also explained and showed me ways to customize the sofa to make it further suit my short stature. I will gladly let everyone know about the tremendous service!

Approximate cost of services:
$6,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Irene for taking the time to review Barrymore. We are delighted to hear about your positive experience.

debbie from Toronto
debbie from Toronto
1 review Toronto, ON
10/10

leather sofa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Just wanted you to know and pass on some info. My new couch is absolutely gorgeous! Just stunning!
I would like to thank the saleswoman I dealt with: Natasha. She was patient and professional in dealing with someone who really didn’t know exactly what I was looking for.
My neighbour tells me the delivery men were also wonderful.
In all, the Barrymore experience was a very positive one and this is coming from someone who never enjoys the shopping experience.
Thanks all!!

Approximate cost of services:
$6,000.00
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Dr John Fernandes from Selkirk
Dr John Fernandes from Selkirk
1 review Selkirk, ON
10/10

Occasional chairs

We experienced gracious assistance in the choosing and ordering of superbly crafted and upholstered chairs, now exquisitely complementing our home. The workmanship is incredible and flawless. Can't wait to find the need for more!

Approximate cost of services:
$6,400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you kindly for your review. We will pass on your compliments to our craftsmen and design associates.

Inese Bite from Toronto
Inese Bite from Toronto
1 review Toronto, ON
10/10

Custom settee, chairs and Italian credenza

We were more than delighted with the whole process of getting our custom upholstery. Barrymore has a superb fabric room chock full of thousands of choices and Karen helped us select really great fabrics. Their showroom is also really beautiful and inspiring. We chose an Italian frame settee and a total of 6 accent chairs. We did have to wait almost 6 weeks for completion, but that's what custom jobs take apparently. The delivery guys were careful and polite - and our furniture is really lovely and comfy. And then we also spotted this very cool modern Italian credenza (on sale!) which now graces our dining room. So kudos to Barrymore for making me happy with my furniture - and I am generally quite fussy!!

Approximate cost of services:
$112,000.00
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Colleen Withoos from Winnipeg
Colleen Withoos from Winnipeg
1 review Winnipeg, MB
2/10

sofa

Ordered a custom made sofa from Barrymore. Took delivery in Sept of 2013. Within the month started having problems with the fabric. Went back to dealer and even though the furniture restoration expert they sent out told me that he could not fix the fabric, it was not salvagable, they did nothing. I decided to go to the company and called VP K Ottenbrite in December. I sent her a video of the sofa's condition, we spoke on the phone and she seemed quite interested in resolving my problem . Now despite numerous emails which were acknowledged with her automatic 'Thanks for your email' message and several phone calls nothing is happening. She says she will call me back and never does. If this is customer service, I would hate to see customer disservice. Needless to say I am very frustrated and feel I am being ignored with the hope that I will just go away. I really don't know what else I can do.

Approximate cost of services:
$5,000.00
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Company Response

This customer purchased her Barrymore from our dealer in Winnipeg. Upon closer inspection of the sofa fabric, it was discovered that the fabric was indeed defective. The sofa has been replaced to the customer's satisfaction.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Barrymore Furniture Co

Made in Toronto manufacturers of exceptional, custom-crafted sofas, chairs, sectionals and beds, available in thousands of fabrics and leather, every piece built to last. Also offer high end designers' fine furnishings for dining rooms, bedrooms and living rooms. Beautiful Furniture, Barrymore.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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