If I could give a lower rating I would as 0 stars is too high. My complaint is with their design and installation process for a staircase for a new cottage build. During the design stage for my newbuild, I answered all their questions regarding my choice of hardwood flooring. They never asked about the subfloor for the basement and I later found out that they did not compensate for this blaming myself for not mentioning it. I though they were the experts. For the installation, I confirmed with them that drywall was not needed in the staircase area for install but was required for the railing install. When they came to do the staircase install, they said that drywall was required adding delay and cost as I could have done this earlier and cheaper if I knew. BTM was not apologetic in any way. Now I am trying to get the railings installed and I am beyond frustrated. I am in cottage country and with a recent light snowfall they complained that the property was not accessible. Other contractors used the driveway with the light snow successfully but not BTM. They also now want to charge me for the site supposedly not being accessible as I was not able to respond to them immediately when they contacted me as I was in a meeting at work. I spent multiple hours to arrange for a plow when I got their message that day but then they said I had to guarantee the safety of the driveway and will not undertake the installation. I hired the largest snow removal company in the area that also maintained insurance but that was not good enough for BTM. I respect that people do not want to risk getting stuck in snow and I have no problem with a plow for safety, but how am I supposed to guarantee safety? Its even worse that they are now trying to push the railing installation to myself. Now my project is delayed further. I am not able to comment on the quality of their staircase yet. Its a never ending saga with BTM and if you are thinking of using them for a new build in cottage country, I strongly recommend that you seek alternatives to save yourself the headache.
- Approximate cost of services:
- $17,000.00