Baeumler Quality Construction And Renovations Inc.

In 2019 we completed some major backyard renovations. In investigating and interviewing several contractors, in the end we decided to go with two that were “Baeumler Approved”. The name itself, “Baeumler Approved”, in my opinion would essentially lead someone to believe or assume along the lines of “I approve of these contractors” (yes, Baeumler approved is very clear that their CYA is that they are not responsible, understood). We’ve been disappointed with the quality of work of both Baeumler Approved contractors. The one at least engaged and made good on the poor quality with financial compensation. The other however, in my opinion, poor quality of work aside, is not honouring a warranty and has completely disengaged. After a year’s long attempt to “work with” the contractor (who, in my opinion, has been extremely passive, protracted, evasive and non-committal for an offense that is blatantly egregious) decided to submit a complaint with Baeumler Approved.
A very detailed complaint (i.e. media/photos/videos, contracts, audio clips, copies of correspondence, etc., either attached or available on Google Drive share) was submitted to Baeumler Approved the afternoon of Sunday July 11, 2021. Baeumler Approved acknowledged receipt the morning of Monday July 12, 2021, citing (amongst other things) that "We at Baeumler Approved take complaints against our members seriously" and "Please rest assured we have policies in place to ensure that to the extent possible all Members abide by our terms of membership and treat all customers as we expect". 2-weeks later, Monday July 27, 2021, after hearing nothing from either the contractor nor Baeumler Approved, I followed up with Baeumler Approved and was told that “At this time our staff are reviewing the issue and have reached out to the contractor regarding the issue” and that they “cannot provide me with a timeline, each issue is dealt with on a case by case basis”. Another 2-weeks later, Monday August 9, 2021, after still hearing nothing from either the contractor nor Baeumler Approved, I called the number listed on the Baeumler Approved Facebook page – that number is for Baeumler Construction. The person I spoke with was gracious enough to provide their email address and offered to forward along my concerns to Baeumler Approved. Having still heard nothing, later that week, the morning of Friday August 13, 2021, I emailed Baeumler Approved and requested simply some sort of status update or expectation setting, requested by end of day Monday August 16, 2021. There was no follow up, no status update, no setting of expectations. 5-weeks, zero.
I’ve now decided to submit complaints against Baeumler Approved. As I said, we’ve not been impressed with the quality of work of two Baeumler Approved contractors, the one in particular, in my opinion, being egregious. If you should end up attempting to deal with Baeumler Approved, you may find, if this is telling in some way, that it’s a challenge to identify even a physical location for Baeumler Approved, or a phone number, or a name to go along with any correspondence – it’s all generically and anonymously “Baeumler Approved Staff”. In my opinion, one might almost get the impression these are strategies and tactics to avoid responsibility, accountability, and complicity. As stated earlier, Baeumler Approved is very clear they are not responsible. But if their approved contractors have no accountability and act with impunity, what exactly is the purpose of “Baeumler Approved”. The whole experience has been thoroughly disappointing.
Bottom line – as of this writing, it's now been 6-weeks, no status, no setting of expectations, ample attempts to contact and engage, nothing. I am at a loss. I would never have imaged the Baeumler name to be associated to such an experience.