Lastman's Bad Boy Superstore

Awful service, placed an order for a new mattress. After 2 weeks was told it was in-stock and ready for delivery. After confirming the delivery date. The day of delivery I get a call, oh the mattress isn't in-stock, someone will contact you Monday. Monday comes no one contacts me, I email them. The following day, they apologize we are waiting for our stock manager to contact us. Following day no one has contacted me. Almost 4 weeks later still no response accept this automated email to review the company . Welp I don't have my mattress after I was told it was instock and ready for delivery, then not in-stock day of delivery. No one has informed me what is going on. So if I could I would rate Bad boy zero for there bad service and bad delivery time and bad excuses.

They delivered a damaged dishwasher they bought from Sears, who was going out of business. After we reported the damaged dishwasher, it apparently become the customer's responsibility and they washed they hands of it. Asked to speak to a Manager at customer service and they said they would phone back in 2 to 3 business days. They phoned back over 3 weeks later. Basically would only offer a damaged fees as compensation. So much for getting a new dishwasher from Bad Boy.

We eventually back through the store to get it replaced after a damaged dishwasher sat in my living room for over a month.

Never buy from Bad Boy.

We ordered two sofa's on Sept 1st to be delivered in 3 wks. They arrived on Nov 21st. We have been contacting them for over 2 months with no success. I don't want to relive the stress of dealing with bad boys, I would say run away from any dealing with this company. They live up to their name in the most horrific way possible. Save yourself the headache and stress.

We ordered an Ashley brand double trundle bed from the bad boy website. When we finally received the order 2 months later, it was just the regular bed frame, no trundle, and a nightstand we did not order. I let the company know, after finally getting through many many times while on hold/waiting for promised calls and emails back which were not returned, that their information on the website was wrong. They said what I ordered never existed. They quickly changed the info on the website and never got back to me. Good thing I had a screen shot of the page when I originally ordered. Asked for them to take back the night stand and give a trundle. They didn’t have a trundle and only offered $50 refund, leaving me with the bulky nightstand I didn’t need. We had to spend $100 to make the bed work the way we needed to on a posture board. They wouldn’t even compensate for that. Basically it was our fault and we had to call them over and over again over a month period of time just to get some rectification. IT WAS YOUR INCOMPETENT COMPANY’S MISTAKE. HELP THE CUSTOMER AND FIX IT

We order some furnitures through financing, in order to get it we have to put a downpayment, we did! After the financing did not go through, we have to cancel it and get our refunds. But they said they don't give refunds only a store credit( i don't want it) so they will give the refund but will take 25% of the down payment. Are you kidding me? Is this how your company run to rip off people?
Be responsible and have some credibility!

I needed a fridge, paid online and was told later that it is on back order.... I just asked for a refund, I do need a new fridge sooner, I have been trying to get my money back since... the company insists on a store credit.... The lack of integrity with this company is mind blowing

Please do yourself a favor and pay the little extra to get decent service.

Attached are the half standard emails I keep receiving when requesting a refund.

Bad Boy Barrie was the store. They tried to pass off a floor model as new. The dining set had missing and damaged parts as well as being a floor model. The dishwasher was damaged. The promised delivery time was late by four weeks despite the salesman’s guarantee it would be on time. The store manager was not willing to help. Then tried to up the agreed price when the dining set was found. When advised of the missing and damaged parts, they said too bad, you have to pick another set at higher cost. Avoid these fraud artists at all costs.

4 years ago i was sold bonded leather sofas with 5 yr comprehansive coverage should anything happen to the leather. Today i was told it doesn't cover cracks and peels on bonded leather. Misleading sales reps, uncaring service. i guess bad boy really is a fraud boy.

I purchase a sectional end of August. I was told sectional would be delivered second week of September. I call the warehouse, my sofa was on back order to the first week of October. October come and there still a problem delivery the sectional to me. Customer service was so, so BAD. I wouldn't advise anyone to BUY are SHOP at bad boy store. Run away

I purchase 2 fridges for our company with the promise of delivery within 48 hours. On the day of the delivery I get an e-mail that they don't actually have my product and it will take about 6-7 weeks to get. So I cancel. The store is refusing to give me my money back. They're saying they have "NO REFUND" policy and can only give me a sort credit!
I do not want the store credit and can't wait for the new fridge for 6 weeks!!!
They are not responding to my phone calls or e-mail!!!