2-3 weeks became 3 months!
I contacted them regarding a TV on Dec 1 and they said it was in stock and would be delivered in 2-3 weeks (see attached screenshot)...so I ordered online that instant.
A week later, I could see the order was still "processing" so I called. Service said "oh, no, those are not in stock, will be in end of December". Of course I was furious at having been falsehoods to and threatened to cancel the order. I was informed I couldn't cancel. An hour later, I get a call from Evan (service manager?). I thought great! Taking a proactive approach to an unhappy customer!... Ya, he was anything but helpful. All I got over several communications with him was "Let me see what I can do for you". He did nothing...including returning my calls. He was simply pandering to me and made a bad situation that much worse. To this day, I have no idea what he was hoping to accomplish. I even suggested something simple like an extended warranty as compensation for being told falsehoods. He said "Let me see what I can do"...never heard from him again.
December comes and goes, no update, so I called again. I did manage to speak to someone who was actually helpful who informed me it was looking like mid February. In the end, TV arrived end of February so 3 weeks became 3 months.
To add insult to injury, I had selected wireless earbuds as the "added bonus" when I ordered. The earbuds sent had someone else's name on them and had clearly been used and returned.
I'm not really sure what would inspire me to shop with them again.
- Approximate cost of services:
- $3,000.00