DO NOT ORDER IF YOU ACTUALLY WANT THE PRODUCT! We have been waiting almost 3 months and are still getting the dates pushed on when our fridge will arrive. First it was end of Oct, then end of Nov and now we are told end of Dec. They have been absolutely nothing but a headache to deal with. WILL NEVER ORDER FROM THEM AGAIN. We ordered a kitchen appliance package and a washer dryer package from them end of Aug. After several emails to the shipping department, we were finally able to go pick up SOME of our appliances. They kept telling me it would take weeks for them to come in since they only delivery once a month to my location (would have been nice to know from the start). After asking multiple times, which is the fastest way we can get them, I finally contacted the Whitby store and they said they could have them in faster. So I then emailed shipping department again and told them what I had been told and they said they could ship them to the store so we can pick them up there. What a headache and thats not even the end. I then called on the delivery date to double check that they had arrived. I had been told they hadn't and would be in the following Monday. Called the following Monday and they were still not in. Had been told to call again the following Monday. I argued stating we had already been told that and that they should have arrived. The agent then apologized and realized some of them had been there. Wow, just wow. We were able to get some of our appliances but not all which is confusing and disappointing, as they all came as a set and are not shipped as one. Just craziness dealing with this company. I will never be ordering or purchasing from them again. And will be sure to tell friends and family never to either. So disappointing
- Approximate cost of services:
- $5,400.00