Lastman's Bad Boy Superstore

We have purchased a love seat and sofa set from Bad Boy in April 2016. The sales lady sold us an added warranty (5 years protection).. The pieces have started peeling severely, sagging and the fabric was torn . We have called Bad Boy several times and opened tickets online too to get a support and they were not willing to make good on the warranty as they say the warranty doesn't cover the fabric !? . We were misled on the 5 year warranty protection plan and they are refusing to honor it. We are extremely upset with their horrible after sales customer service and the poor quality of the products. They are not a credible company and not recommended to shop from them.