Brutal ordering a new dishwasher online required more than 4 phone calls
I ordered a new dishwasher monday as the old one died on the weekend.
on tuesday they took payment (confirmed by Visa to me)
On wednesday I still can't get the delivery scheduled after 4 calls and 4 different employees.
They have their own rules that are NOT inline with Visa requirements.
They are asking to see a passport or drives lic. for online purchases.
Follow up note ONLY after I sent them this review would they call me to schedule the delivery "sometime Friday" and woul call again at 7am to tell me a 4 hour window then at 7 am so still need to plan for all day waiting for a delivery ??????
Final note they charge and I paid $ 30.00 for "Full removal of the dishwasher" but it is appearnltly not "Full" removal is just carrying the old dishwasher out of your kitchen only after you have removed it from the counter. They did nothing for the $30 refused to take it and I am still having to chase them for the $30. More than a week later. I anicapate that by the time Iam done with my online dishwasher purchase I will have had to spend hours phoning emailing and generally chasing them for a simple purchase. Be sure to add YOUR time into the cost of the product...it may not be the deal you think it is.
- Approximate cost of services:
- $750.00