Lastman's Bad Boy Superstore

Furniture
Toronto ON M1P 2K8
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HomeStars  >  Floor Laying & Refinishing in Toronto  >  Lastman's Bad Boy Superstore  >  Christmas dinner on the floor due to no table delivery - 47 days and counting
Joel in Oakville
Joel in Oakville
1 review Oakville, ON
0/10

Christmas dinner on the floor due to no table delivery - 47 days and counting

I ordered a table and chair set on Cyber Monday online from Bad Boys hoping to have a table for Christmas. I thought that there would be no problems as there was no notification of stock issues. After ordering online and paying, I waited. After about two weeks I emailed the company because I had not heard anything. I received an email back that I thought was spam cause it was a request to send a copy of my drivers license over email. (Hello identity theft.) I proceeded to go into the store and presented my license in person. I was then informed that the table was in but not the chairs. I then emailed the company and found out that my order was placed on hold until I send a copy of my license over email. I checked their privacy policy and this is in direct violation. I have emailed many times and get the same shut down response and no attempt to solve the issue. The online order manager Mike Da Silva keeps refusing to deliver the table I paid for because I am totally uncomfortable sending a copy of my license over email, despite offering him many times to present my license in person at the store. I have escalated my concerns to their HR department and put a formal complaint in with the Better Business Bureau. Its been 47 days since I ordered my table and still have not be contacted about delivery. I email about 1-2 times per week and keep asking for the table to be delivered as I paid for it over a month and a half ago. I am appalled at the customer service and will NEVER shop at this store again. I highly discourage anyone from shopping here.

Approximate cost of services:
$600.00
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