Lastman's Bad Boy Superstore

I'm currently experiencing the same issue right now. My sofa is damaged due to peeling. I contacted their service department provided pictures and they claim the 'Solid Gold' warranty doesn't cover it even though th sales person reassured me that it would. Verna from head office called and without trying to help me she straight out told me nothing they can do I should have read the warranty in more detail, they don't cover my soa matrial which makes no sense becuase why would the sales person con me into purchasing this warranty and it doesn't cover anything. I asked for a refund for the amount of $179 that I paid for the warranty since I was misinformed by the sales person. She told me to contact the store. Wow some customer service- this solid gold waraanty misleads customers. I will not stop here. They need to make this right!