#Lastman's Bad Boy:
This review is for you.........
Wow, where do I start.
The sales staff in the store was fantastic. We spend over an hour selecting our new furniture. We decided since we had issues with our last reclining sofa to purchase the extended warranty. The only disappointment is that if you buy in store you pay $65 for delivery. If you order online it's free.
Everything was fine until the product was delivered. As soon as the delivery guys left I tried the sofa - as recommended by the sales staff. And to my surprise one side was not working! I immediately called the customer service number. I was told that they would have their "repair" dept. contact me. 3 days later I heard from Brad. He offers me various dates and times to come out and look at the sofa. ALL appt's are for mid-day weekdays. They don't do evenings or weekends!!!!! So yes I work full time. What do I do now? I now need to arrange to be home or have someone home. Neither are free.
I then wait 3 1/2 weeks for him to arrive. He looks at the sofa and yes, the reclining mechanism needs replaced. He will order the part and call when it is ready to install.
You guessed it - 2 weeks later he calls to book another time. And you guessed it again, no evening or weekends. So here goes another attempt to get someone home for them to fix a sofa that was delivered broken. I have to wait again! 3 weeks for a spot. This appt. has not yet occurred, and I am not sure at this time if this hassle will be over.
I am upset enough to email customer service 3 times during this process, with NO reply. NONE. Not one person there has reached out to offer an apology or anything.
So between when i bought my sofa and it was delivered a took a friend to buy a new sofa from the same place. She too has had nothing but issues. Delivery guys damaged her door and refuse to take ownership, leaving her to cover the cost of repair!.
As far as the actual sofa goes, it lacks in several ways, but most noticeable is that in many places the stuffing is so thin that the wood digs in. The actual seat and backrest are the only well padded spots. The foot rest and are rests are essentially just covered in cloth.
So you know they say the best advertising is word of mouth. Well guess what, I plan to use that.
Please do yourself a favor and DO NOT BUY from them. Pay a few extra dollars and Shop elsewhere.
- Approximate cost of services:
- $1,050.00