Lastman's Bad Boy Superstore

Furniture
Toronto ON M1P 2K8
Write a Review
Write a Review
HomeStars  >  Electronic Retailers in Toronto  >  Lastman's Bad Boy Superstore  >  Online purchase
john burke from Etobicoke
john burke from Etobicoke
2 reviews Toronto, ON
6/10

Online purchase

Electronic Retailers review in Toronto

Wanted to by a TV for pickup, but when we got the confirmation it stated delivery

Emailed Bad Boy and was told it would be 48 business hours before order processed. That would mean we missed a Birthday gift today.

Just received an email that said the order is ready and we will pick it up today.
Why the extra hassle?

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

Hi John - thank you for your feedback. We will address your concerns and use them to improve our processes in the future. If you have any questions or concerns, please contact us at socialmedia@nooobody.com

Previous versions of this review:

john burke from Etobicoke
john burke from Etobicoke
2 reviews Toronto, ON
0/10

ONlione purchase

Electronic Retailers review in Toronto

Bought a TV online March 17 wanting to pick up in store next day, as it was going to be a birthday gift for my daughter. I checked the box that said store pickup, but after I paid it said delivery to my home address. I received an email and it had both delivery and store pickup. I promptly emailed Bad Boy and was told it would be 48 business hours before order completed. (the money was taken out of my account immediately). This was not stated online before I paid my money. If I bought at Best Buy online you can pickup same day. Now I miss the Birthday gift.

----------
Hi John,

Processing of orders will take upto 48 business hours.

Once completed, you will be notified of pick up instructions.

Regards,
Mike Da Silva
Online Support Agent
---------

I emailed back to see if they could cancel the order and I would go back to the store and purchase, but they did not respond.

I have purchased other items at Bad Boy and had issues, but after may emails back and forth I finally got a satisfactory resolve, so I thought I would give them another try.

Not a good idea.

Their customer service is all about them and not the customer.

They need to better define the terms before you pay your money and not afterwards.

If I bought at Best Buy I would have it now, not the middle of next week!!!

Approximate cost of services:
$600.00