First thing this morning I noticed that Bad Boy had commented that my issue was RESOLVED. At that time I again tried to contact them thru email and told them that I would be posting the following on Homestars:
“I am writing this review because I take great umbrage with Bad Boy posting so quickly that they have "RESOLVED" my issue. They obviously have not looked into the history of the problem with my washer. Had they done so, they would have seen that just sending a tech to my home does not necessarily mean the problem has been fixed. Yesterday was the FIFTH time someone has come and so I have only been able to run 2 loads. Because of the history of this machine I'm VERY hesitant to say it is RESOLVED. They also did not respond to either of the TWO emails I personally sent them at the email address THEY provided on here. As such, they also did not address the fact that because of these multiple breakdowns, etc. that I am $200.00 roughly, out of pocket for having to use alternate laundry facilities. So hang in there Bad Boy … let's wait and see if this time my problem truly IS resolved before you go trying to make yourself look like you've taken care of your customer. P.S. I'll be sending Bad Boy another email like they suggested in their *RESOLVED* reply for additional assistance, with the same comments I just posted above. I'm not holding my breath that I hear back from them, however.”
AMAZINGLY, they responded in about 20 minutes with the notation below from them (which is the exact email they sent to me) and a short time afterward changed their RESOLVED comment to that email. Again, trying to make themselves look good.
I have sent them another email to inform them that the tech yesterday was told that my machine would not be getting ANY more new parts (it has had two) and what does she suggest we do if the machine should break down again before December. I also relayed that we had requested a store credit with the Manager. I have also asked her to explain what the chances may be that the same part will be replaced in order to take advantage of Bad Boys No Lemon policy. That was 5 ½ hours ago … no reply … no surprise.
- Approximate cost of services:
- $650.00
- Company Response
Good Morning,
My name is Colleen and I am the Social Manager at Bad Boy.
We have been working with you since your initial call to the Burlington store and your posting.
Your machine is currently under the Whirlpool warranty and all fixes are done through their service department. All arrangements must go through Whirlpool directly.
To ensure that you were taken care of, we spoke with Whirlpool on March 2, 2015 at 1pm. At that time they had confirmed that their technician was on site at your home.
If you are looking for reimbursement, you need to contact the manufacturer. We'll be happy to pass the message along on for you.
Have a wonderful day.
Colleen