Purchased furniture for our home 5 years ago with extended 50 month warranty. Brochure says that it is 50 months in ADDITIONAL coverage to the Manufacturers warranty. Call for the warranty (my 2nd call for service) and am told the warranty expired 9 days prior (not even close to the 50 months after manufacturers warranty). Products are garbage and now I get to go buy new ones. Do NOT shop Badboy!!
- Approximate cost of services:
- $5,000.00
- Company Response
Hi Julie,
As per our conversations on Friday, we realize the washer has caused you and your family an inconvenience. Any fixes would have been covered under your warranty — however the warranty has expired and the plan was fulfilled.
We have suggested that you contact the manufacturer and have them arrange for a technician to investigate the problem. The alternative would be to take us up on our VIP discount offer for a washer replacement.
We’ll follow up with you on Tuesday.