Lastman's Bad Boy Superstore

My boyfriend & I purchased 5 appliances from Bad Boy on June 20. We were told by the manager that the stove we wanted was a special
order (as we requested dual fuel). They didn't have the stove in the showroom so the manager showed us a picture of it on the computer. We agreed that the stove he showed us was the one we wanted. We went to Bad Boy on June 25 to pay for the appliances, as they told us everything would be delivered on Saturday June 27. And everything WAS delivered on Saturday. Except it was the wrong stove. We told the delivery guys to return it. In the meantime, I called the store. The manager we had previously dealt with was not there (returning July 2), so I spoke with the manager on duty. After I told him about the stove, I also mentioned that the handle on the Fridge was scratched. He told me there was nothing he could do. That I should call back on July 2 & speak with the manager we originally dealt with about the stove & to call Service regarding the Fridge. We went to the store on July 2 & spoke with the manager that placed our order. He told us there was an error on their side - that the sales person wrote the correct SKU but the incorrect model number in the order form. He then proceeded to tell us that we "were 50% right & they were 50% right". I'm not sure how he came to that conclusion, as we were shown the stove, inquired about the price & paid for it. How can an error on the order form possibly be our fault? The manager THEN tells us that the stove we want is approximately $700 more expensive & wanted us to pay the difference. We told him the error was not on our part & that we wanted the stove that we agreed on & paid for. I am appalled that a company as large as Bad Boy would have such horrible customer service. I am appalled that a company as large & well known as Bad Boy would not admit (100%) to their mistake & not honour the appliance. We understand mistakes happen. They happen to all of us. But to not honour what you promised the Client is unacceptable. This issue has yet to be resolved. The manager told us he would contact head office (after telling us his neck was on the line for such an expensive mistake) and that he would get back to us in 2 days. 2 days later, by 3pm, we didn't receive a call, so I called the manager. Manager told me that before they can deliver the correct stove, they need to work things out internally regarding who is going to pay the difference. He then went on to say that the difference (about $700) will likely come out of his pocket because we refused to help him out. He started giving me a hard time so I asked him for the number for head office. He gave me the number, and then told me we would receive our stove by end of next week. Because I wanted this on record, I called head office. After being transferred 3 times and being on hold for 19.5 minutes, I was told that there wasn't much they could do and that we need to deal with the store manager. After a lot of talking and being put on hold again, head office came back on the phone and said they spoke to the manager and that he is dealing with this. 2 minutes later, I receive a phone call from the store manager, asking why I called head office. I told him it was my right and that I wanted to ensure that we will be receiving the product we paid for. He started yelling and told me "if you want your stove, you better be nice to me or I'll refuse to help you." I can't begin to tell you how frustrated I am right now. I am now on hold with head office again (it's been 12.45 minutes), putting in a complaint about the manager. I have NEVER dealt with a company who threatens their Customers.